Returns & refunds

Made right, or refunded.

Every Blossom Street piece is made to order just for you — which is why we can't accept change-of-mind returns. But if something arrives misprinted, defective, damaged or simply not what you ordered, we'll make it right within 30 days of delivery.

What's covered

Claims can be made within 30 days of delivery.

• Misprints & defects

  A print that is cracked, peeled, misaligned or otherwise not as pictured, or an item with a manufacturing flaw.

• Damage in transit

  Items that arrive torn, stained or crushed by the carrier. Please report these within 7 days of delivery so we can investigate quickly.

• Wrong item

  You received a different piece, size or colour than the one you ordered.

• Lost packages

  If your package is confirmed lost in transit, let us know within 7 days of the estimated delivery date and we'll work with the carrier to resolve it.

How to start a return

1. 1. Email hello@blossomstreet.shop within 30 days of delivery — ideally within 7 days for damaged or lost packages.
2. 2. Include your order number, photos or a short video of the issue, and a brief description of the problem.
3. 3. We review your claim within 7 business days. Once approved, we'll send you the return address and instructions.

Please don't send anything back without approval — unauthorized returns may not be accepted. Return shipping is paid by the customer; approved replacements are shipped to you free of charge.

Refunds & exchanges

Approved refunds are issued to the original payment method used at checkout, in the original purchase currency, through our secure checkout. How quickly the money appears back on your card depends on your payment provider. If you'd rather have a replacement than a refund, we ship it free of charge once your claim is approved.

What's not eligible

• —Change of mind — because every piece is made to order
• —Wrong size or fit — check the size guide on our Help page before ordering; our tees, hoodies and jackets are cut oversized on purpose
• —Items reported more than 30 days after delivery
• —Items altered, washed, worn or damaged after delivery
• —Final-sale items
• —Hygiene items such as masks, socks and underwear

Cancellations

Orders go into production quickly. If you need to change or cancel an order, email us as soon as possible — once production has started we can't guarantee a cancellation or full refund, but we'll always try to help.

Questions? Email hello@blossomstreet.shop or DM @blossomstreet — we reply within one business day.